:root{--ancho-menu-plegado:56px;--ancho-lista-inicial:280px;--ancho-ficha-inicial:300px;--alto-producto:132px;--foto-producto:64px;--fondo-foto:#fff;--ancho-acceso:420px;--esp-micro:2px;--borde-foco:2px;--indicador:3px;--icono:18px;--marca-tamano:28px;--alto-fila-chat:80px;--base-kpi:150px;--ancho-asesor-barra:160px;--ancho-valor-barra:96px;--overlay:#0b141a99;--tinta-inversa:#fff;--fondo-tooltip:#163c35;--ancho-tooltip:280px;--barra-palabras:64px;--ground:#f5f7f6;--surface:#fff;--surface-2:#f0f2f5;--surface-3:#e9edef;--line:#dfe6e3;--line-fuerte:#c7d4cf;--ink:#162823;--ink-2:#3b4a54;--ink-3:#53636d;--accion:#008069;--accion-fuerte:#006b57;--sobre-accion:#fff;--accion-suave:#e7f5ef;--accion-ink:#006b57;--accion-borde:#b9dccc;--insignia:#008069;--no-leido:#008069;--fila-hover:#f0f2f5;--leido:#1e7fb0;--valor:#8a5f10;--valor-suave:#fdf3de;--urgente:#bb4028;--urgente-suave:#fcebe7;--urgente-borde:#f0bdb1;--seq-1:#ebd3a1;--seq-2:#d9ac55;--seq-3:#bc8420;--seq-4:#8a5f10;--cat-1:#8a5f10;--cat-2:#0f7a62;--cat-3:#2f55b8;--cat-4:#bb4028;--menu-fondo:#163c35;--menu-ink:#edf5f1;--menu-ink-2:#bbd0c7;--menu-ink-fuerte:#edf5f1;--menu-activo:#1c4339;--menu-activo-ink:#22c99a;--menu-linea:#3b5c50;--radio:6px;--radio-control:8px;--borde:1px;--alto-control:36px;--alto-compacto:32px;--alto-tactil:44px;--ancho-menu:187px;--alto-barra:68px;--esp-1:4px;--esp-2:8px;--esp-3:12px;--esp-4:16px;--esp-5:24px;--esp-6:32px;--fuente-chat:"Segoe UI", system-ui, -apple-system, Roboto, "Helvetica Neue", Arial, sans-serif;--fuente-mono:"IBM Plex Mono", ui-monospace, "Cascadia Code", Consolas, monospace;--txt-xs:12px;--txt-sm:14px;--txt-md:16px;--txt-lg:24px;--txt-xl:32px;--peso-texto:400;--peso-etiqueta:500;--peso-titulo:600;--peso-fuerte:700;--alto-linea:1.5;--alto-linea-msg:1.6;--alto-linea-titulo:1.25;--sombra:0 1px 2px #1628230d;--sombra-flotante:0 12px 40px #102c2112;--papel:#efeae2;--papel-patron:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='80' height='80' viewBox='0 0 80 80'%3E%3Cg fill='none' stroke='%2353636D' stroke-width='1.3' stroke-linecap='round' stroke-linejoin='round' opacity='.11'%3E%3Ccircle cx='13' cy='13' r='3.5'/%3E%3Cpath d='M56 9v10M51 14h10'/%3E%3Cpath d='M14 58l5-8 5 8z'/%3E%3Cpath d='M48 60h13'/%3E%3Ccircle cx='66' cy='36' r='2'/%3E%3Cpath d='M28 34c3-4 8-4 11 0'/%3E%3Cpath d='M36 68c0-2.5 2.5-3.5 4-2'/%3E%3Cpath d='M64 62l3 3M67 62l-3 3'/%3E%3Cpath d='M30 10q4-4 8 0'/%3E%3C/g%3E%3C/svg%3E");--burbuja-entrada:#fff;--burbuja-salida:#d9fdd3}@media (prefers-color-scheme:dark){:root:not([data-theme=light]){--ground:#0b141a;--surface:#111b21;--surface-2:#202c33;--surface-3:#2a3942;--line:#304049;--line-fuerte:#3b4a54;--ink:#e9edef;--ink-2:#d2ddda;--ink-3:#becad1;--accion:#00a884;--accion-fuerte:#00c29b;--sobre-accion:#111b21;--accion-suave:#1f3a31;--accion-ink:#73d9b8;--accion-borde:#2c5a4b;--insignia:#00a884;--no-leido:#00a884;--fila-hover:#202c33;--leido:#53bdeb;--valor:#dbaa3e;--valor-suave:#33301e;--urgente:#f08269;--urgente-suave:#3e2a25;--urgente-borde:#6b3d32;--seq-1:#5c420e;--seq-2:#8a6316;--seq-3:#bc8c22;--seq-4:#dbaa3e;--cat-1:#dbaa3e;--cat-2:#17a183;--cat-3:#5b84e0;--cat-4:#f08269;--menu-fondo:#0b141a;--menu-ink:#d2ddda;--menu-ink-2:#becad1;--menu-ink-fuerte:#e9edef;--menu-activo:#111b21;--menu-activo-ink:#00a884;--menu-linea:#304049;--sombra:0 1px 2px #00000059;--sombra-flotante:0 12px 40px #00000040;--papel:#0b141a;--burbuja-entrada:#202c33;--burbuja-salida:#005c4b}}:root[data-theme=dark]{--ground:#0b141a;--surface:#111b21;--surface-2:#202c33;--surface-3:#2a3942;--line:#304049;--line-fuerte:#3b4a54;--ink:#e9edef;--ink-2:#d2ddda;--ink-3:#becad1;--accion:#00a884;--accion-fuerte:#00c29b;--sobre-accion:#111b21;--accion-suave:#1f3a31;--accion-ink:#73d9b8;--accion-borde:#2c5a4b;--insignia:#00a884;--no-leido:#00a884;--fila-hover:#202c33;--leido:#53bdeb;--valor:#dbaa3e;--valor-suave:#33301e;--urgente:#f08269;--urgente-suave:#3e2a25;--urgente-borde:#6b3d32;--seq-1:#5c420e;--seq-2:#8a6316;--seq-3:#bc8c22;--seq-4:#dbaa3e;--cat-1:#dbaa3e;--cat-2:#17a183;--cat-3:#5b84e0;--cat-4:#f08269;--menu-fondo:#0b141a;--menu-ink:#d2ddda;--menu-ink-2:#becad1;--menu-ink-fuerte:#e9edef;--menu-activo:#111b21;--menu-activo-ink:#00a884;--menu-linea:#304049;--sombra:0 1px 2px #00000059;--sombra-flotante:0 12px 40px #00000040;--papel:#0b141a;--burbuja-entrada:#202c33;--burbuja-salida:#005c4b}
*{box-sizing:border-box}html,body{overscroll-behavior:none;height:100%;overflow:hidden}html{background:var(--ground)}body{background:var(--ground);color:var(--ink);font-family:var(--fuente-chat);font-size:var(--txt-sm);line-height:var(--alto-linea);-webkit-font-smoothing:antialiased;margin:0}.mono{font-family:var(--fuente-mono);font-variant-numeric:tabular-nums}.tabla-usuarios td,.kpi-valor,.tira-valor,.precio{font-variant-numeric:tabular-nums}button{font:inherit;color:inherit;cursor:pointer}::selection{color:inherit;background:#00a88438}*{scrollbar-width:thin;scrollbar-color:var(--line-fuerte) transparent}::-webkit-scrollbar{width:7px;height:7px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--line-fuerte);border-radius:8px}::-webkit-scrollbar-thumb:hover{background:var(--ink-3)}:focus-visible{outline:2px solid var(--accion);outline-offset:2px;border-radius:4px}.riel :focus-visible{outline-color:var(--menu-activo-ink)}.app{grid-template-columns:var(--ancho-menu) 1fr;height:100%;display:grid;overflow:hidden}.riel{background:var(--menu-fondo);color:var(--menu-ink);align-items:stretch;gap:var(--esp-1);padding:var(--esp-4) var(--esp-3);border-right:var(--borde) solid var(--menu-linea);-webkit-user-select:none;user-select:none;flex-direction:column;min-height:0;display:flex;overflow:hidden auto}.riel>*{flex-shrink:0}.marca{align-items:center;gap:var(--esp-2);padding:0 0 var(--esp-3) var(--esp-2);min-width:0;display:flex}.marca-sello{border-radius:var(--radio-control);background:var(--accion);width:32px;height:32px;color:var(--sobre-accion);font-weight:var(--peso-titulo);font-size:var(--txt-md);flex-shrink:0;place-items:center;display:grid}.marca-texto{flex:1;min-width:0}.marca-nombre{font-size:var(--txt-md);font-weight:var(--peso-fuerte);color:var(--menu-ink-fuerte);line-height:var(--alto-linea-titulo);overflow-wrap:break-word}.nav-grupo{font-size:var(--txt-xs);font-weight:var(--peso-texto);color:var(--menu-ink-2);line-height:var(--alto-linea);min-height:1.5em;padding:var(--esp-2) var(--esp-2) var(--esp-1);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.nav-sep{background:var(--menu-linea);width:auto;height:1px;margin:var(--esp-3) var(--esp-2)}.nav-item{align-items:center;gap:var(--esp-2);width:100%;padding:var(--esp-2);border-radius:var(--radio-control);color:var(--menu-ink);font-size:var(--txt-sm);font-weight:var(--peso-texto);line-height:var(--alto-linea);text-align:left;cursor:pointer;background:0 0;border:0;transition:background .14s,color .14s;display:flex;position:relative}.nav-item span:not(.nav-cont){clip:auto;-webkit-line-clamp:2;-webkit-box-orient:vertical;width:auto;min-width:0;height:auto;display:-webkit-box;position:static;overflow:hidden}.nav-item:hover{background:var(--menu-activo)}.nav-item[aria-current=page]{background:var(--menu-activo);color:var(--menu-activo-ink);font-weight:var(--peso-fuerte);box-shadow:inset 3px 0 0 var(--menu-activo-ink)}.nav-item svg{stroke-width:1.6px;flex-shrink:0;width:16px;height:16px}.nav-cont{font-size:var(--txt-xs);font-weight:var(--peso-texto);min-width:18px;height:18px;padding:0 var(--esp-1);background:var(--menu-activo);color:var(--menu-ink);border-radius:4px;flex-shrink:0;place-items:center;margin-left:auto;display:grid}.nav-item[aria-current=page] .nav-cont{background:var(--menu-activo-ink);color:var(--menu-fondo)}.riel-pie{padding-top:var(--esp-3);border-top:1px solid var(--menu-linea);flex-direction:column;align-items:stretch;gap:1px;margin-top:auto;display:flex}.avatar{width:var(--alto-compacto);height:var(--alto-compacto);font-size:var(--txt-xs);font-weight:var(--peso-titulo);color:var(--sobre-accion);border-radius:50%;flex-shrink:0;place-items:center;display:grid}.solo-lectores{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.principal{flex-direction:column;min-width:0;min-height:0;display:flex;overflow:hidden}.barra{justify-content:space-between;align-items:center;gap:var(--esp-4);min-height:var(--alto-barra);padding:var(--esp-3) var(--esp-5);background:var(--surface);border-bottom:1px solid var(--line);flex-shrink:0;display:flex}.barra[hidden]{display:none}.barra-titulo{font-size:var(--txt-md);font-weight:var(--peso-titulo);color:var(--ink);line-height:var(--alto-linea-titulo);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.barra-sub{font-size:var(--txt-xs);color:var(--ink-3);line-height:var(--alto-linea-titulo)}.barra-fin{align-items:center;gap:var(--esp-4);flex-shrink:0;min-width:0;display:flex}.barra-usuario{align-items:center;gap:var(--esp-3);flex-shrink:0;min-width:0;display:flex}.barra-usuario-texto{text-align:right;min-width:0}.barra-usuario-nombre{font-size:var(--txt-sm);font-weight:var(--peso-titulo);color:var(--ink);line-height:var(--alto-linea-titulo);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.barra-usuario-rol{font-size:var(--txt-xs);color:var(--ink-3);line-height:var(--alto-linea-titulo);white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.barra-usuario .avatar{width:36px;height:36px;font-size:var(--txt-sm)}.pagina-cabecera{justify-content:space-between;align-items:flex-start;gap:var(--esp-4);margin-bottom:var(--esp-2);flex-wrap:wrap;display:flex}.pagina-titulo{font-size:var(--txt-xl);font-weight:var(--peso-titulo);color:var(--ink);line-height:var(--alto-linea-titulo);margin:0}.pagina-sub{margin:var(--esp-2) 0 0;font-size:var(--txt-sm);color:var(--ink-3);line-height:var(--alto-linea)}.pagina-acciones{align-items:center;gap:var(--esp-2);flex-wrap:wrap;display:flex}.tabs-linea{align-items:flex-end;gap:var(--esp-5);border-bottom:var(--borde) solid var(--line);display:flex;overflow:auto hidden}.tab-linea{padding:var(--esp-2) 0 var(--esp-3);font-size:var(--txt-sm);font-weight:var(--peso-titulo);color:var(--ink-3);white-space:nowrap;cursor:pointer;background:0 0;border:0;flex-shrink:0;transition:color .14s;position:relative}.tab-linea:hover{color:var(--ink)}.tab-linea[aria-selected=true]{color:var(--accion)}.tab-linea[aria-selected=true]:after{content:"";background:var(--accion);height:2px;position:absolute;bottom:-1px;left:0;right:0}.tab-linea-cont{font-weight:var(--peso-texto);color:var(--ink-3)}.tab-linea[aria-selected=true] .tab-linea-cont{color:inherit}.frontera{z-index:50;background:var(--ink);max-width:min(640px,100vw - 32px);color:var(--surface-2);font-size:var(--txt-xs);border:1px solid #ffffff14;border-radius:12px;align-items:flex-start;gap:10px;padding:11px 16px;line-height:1.4;animation:.2s cubic-bezier(.16,1,.3,1) popoverSlideUp;display:flex;position:fixed;bottom:92px;left:calc(50% + 32px);transform:translate(-50%);box-shadow:0 12px 32px #00000059}.frontera[hidden]{display:none}.frontera svg{width:16px;height:16px;color:var(--accion);flex-shrink:0;margin-top:2px}.frontera b{color:#fff;font-weight:600}.frontera-cerrar{width:24px;height:24px;color:var(--ink-3);cursor:pointer;background:0 0;border:0;border-radius:50%;flex-shrink:0;align-self:center;place-items:center;margin-left:auto;display:grid}.frontera-cerrar:hover{color:#fff;background:#ffffff1f}.frontera-cerrar svg{width:14px;height:14px;color:inherit}.lienzo{background:var(--ground);flex:1;min-height:0;overflow:auto}#tooltip,.tooltip-box{z-index:9999;pointer-events:none;color:#fff;font-size:var(--txt-xs);-webkit-backdrop-filter:blur(10px);opacity:0;white-space:normal;text-align:center;background:#111b21f0;border-radius:7px;max-width:280px;padding:5px 10px;font-weight:500;line-height:1.35;transition:opacity .14s,transform .14s cubic-bezier(.16,1,.3,1);position:fixed;transform:translateY(3px)scale(.96);box-shadow:0 6px 18px #00000052,0 0 0 1px #ffffff14}#tooltip.visible,.tooltip-box.visible{opacity:1;transform:translateY(0)scale(1)}#tooltip.pos-right,.tooltip-box.pos-right{transform:translate(3px)scale(.96)}#tooltip.pos-right.visible,.tooltip-box.pos-right.visible{transform:translate(0)scale(1)}#tooltip.pos-bottom,.tooltip-box.pos-bottom{transform:translateY(-3px)scale(.96)}#tooltip.pos-bottom.visible,.tooltip-box.pos-bottom.visible{transform:translateY(0)scale(1)}.tooltip-kbd{font-size:var(--txt-xs);color:#00a884;background:#ffffff26;border:1px solid #ffffff40;border-radius:4px;margin-left:4px;padding:1px 5px;font-family:IBM Plex Mono,Consolas,monospace;font-weight:700;display:inline-block}[data-theme=dark] #tooltip,[data-theme=dark] .tooltip-box{color:#e9edef;background:#202c33f5;box-shadow:0 8px 24px #00000080,0 0 0 1px #ffffff1a}.oculto,[hidden]{display:none!important}@media (max-width:1500px){.tres-paneles.con-ficha{grid-template-columns:200px 1fr 280px}}@media (max-width:1100px){.tres-paneles,.tres-paneles.con-ficha{grid-template-columns:200px 1fr}.tres-paneles.con-ficha .panel-ficha{display:none}.dos-col{grid-template-columns:1fr}}@media (max-width:860px){.app{grid-template-rows:auto 1fr;grid-template-columns:1fr;height:100%;overflow:hidden}.riel{border-bottom:1px solid var(--menu-linea);padding:var(--esp-2) var(--esp-3);justify-content:flex-start;align-items:center;gap:var(--esp-1);flex-direction:row;overflow:auto hidden}.marca{padding:0 var(--esp-3) 0 0;border-bottom:0;border-right:1px solid var(--menu-linea);margin:0}.nav-sep{width:1px;height:24px;margin:0 var(--esp-1)}.nav-grupo{display:none}.nav-item{white-space:nowrap;width:auto;min-width:0}.nav-item span:not(.nav-cont){-webkit-line-clamp:1}.riel-pie{border-top:0;flex-direction:row;align-items:center;width:auto;margin-top:0;margin-left:auto;padding-top:0}.barra{padding:10px var(--esp-4)}.pagina-titulo{font-size:var(--txt-lg)}.tres-paneles{grid-template-columns:1fr;height:auto}.panel-chat{display:none}.rol-selector{width:100%;margin-left:0}.tablero{padding:14px}.barra-fila{grid-template-columns:92px 1fr 56px}.zona-barras .umbral{left:calc(103px + 50%)}.embudo-paso{grid-template-columns:74px 1fr}}@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}:root[data-menu=plegado] .riel{padding-inline:var(--esp-2);align-items:center}:root[data-menu=plegado] .marca{gap:var(--esp-2);flex-direction:column;padding-inline:0}:root[data-menu=plegado] .marca-texto{display:none}:root[data-menu=plegado] .nav-grupo{height:1px;margin:var(--esp-3) 0;text-indent:-999em;background:var(--menu-linea);padding:0;overflow:hidden}:root[data-menu=plegado] .marca+.nav-grupo{margin-top:0}:root[data-menu=plegado] .nav-item{justify-content:center;padding:6px}:root[data-menu=plegado] .nav-item span:not(.nav-cont){clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}:root[data-menu=plegado] .nav-cont{min-width:16px;height:16px;font-size:var(--txt-xs);margin:0;padding:0 4px;position:absolute;top:2px;right:2px}:root[data-menu=plegado] .nav-sep{margin-inline:0}.btn-plegar{width:24px;min-width:24px;height:var(--alto-compacto);border-radius:var(--radio-control);color:var(--menu-ink-2);cursor:pointer;opacity:0;background:0 0;border:0;flex-shrink:0;place-items:center;margin-left:auto;transition:opacity .14s,background .14s,color .14s;display:grid}.riel:hover .btn-plegar,.btn-plegar:focus-visible,:root[data-menu=plegado] .btn-plegar{opacity:1}.btn-plegar:hover{background:var(--menu-activo);color:var(--menu-ink)}.btn-plegar svg{width:18px;height:18px;transition:transform .16s}:root[data-menu=plegado] .btn-plegar{margin-left:0}:root[data-menu=plegado] .btn-plegar svg{transform:rotate(180deg)}@media (max-width:860px){:root[data-menu=plegado]{--ancho-menu:158px}.btn-plegar{display:none}}.barra{padding-inline:var(--esp-4)}.barra>div:first-child{min-width:0}.frontera-cerrar{width:var(--alto-compacto);height:var(--alto-compacto)}:root[data-menu=plegado]{--ancho-menu:var(--ancho-menu-plegado)}#tooltip,.tooltip-box,[data-theme=dark] #tooltip,[data-theme=dark] .tooltip-box{background:var(--fondo-tooltip);color:var(--tinta-inversa);padding:var(--esp-2) var(--esp-3);border-radius:var(--radio);box-shadow:var(--sombra-flotante);-webkit-backdrop-filter:none;backdrop-filter:none;font-size:var(--txt-xs);line-height:var(--alto-linea);max-width:var(--ancho-tooltip)}#tooltip.tooltip-ficha{text-align:left;min-width:200px;padding:var(--esp-2) var(--esp-3)}.tooltip-ficha-titulo{padding-bottom:var(--esp-2);margin-bottom:var(--esp-1);border-bottom:1px solid color-mix(in srgb, currentColor 18%, transparent);font-weight:700}.tooltip-ficha-fila{justify-content:space-between;gap:var(--esp-3);padding:var(--esp-micro) 0;display:flex}.tooltip-ficha-fila>span{opacity:.75;font-weight:400}.tooltip-ficha-fila>b{text-align:right;white-space:nowrap}.tooltip-ficha-nota{opacity:.75;padding-top:var(--esp-1);font-weight:400}:focus-visible{outline:var(--borde-foco) solid var(--accion);outline-offset:var(--esp-micro)}@media (max-width:860px){.riel{padding:var(--esp-2)}.marca{padding:0 var(--esp-2) 0 0}.barra-usuario{max-width:60%}.barra-fin{gap:var(--esp-2);flex-shrink:1}}.barra-agente{cursor:pointer;border:1px solid #0000;font-family:inherit}.barra-agente:hover{filter:brightness(.96)}
.icono-btn{width:var(--alto-control);height:var(--alto-control);border-radius:var(--radio-control);color:var(--ink-2);cursor:pointer;background:0 0;border:0;place-items:center;transition:background .14s,color .14s;display:grid;position:relative}.icono-btn:hover{background:var(--surface-2);color:var(--ink)}.icono-btn:active{background:var(--surface-3)}.icono-btn svg{width:18px;height:18px}.btn-riel{width:var(--alto-compacto);height:var(--alto-compacto);border-radius:var(--radio-control);color:var(--menu-ink-2);cursor:pointer;background:0 0;border:0;place-items:center;transition:background .14s,color .14s;display:grid;position:relative}.btn-riel:hover{background:var(--menu-activo);color:var(--menu-ink)}.btn-riel svg{width:18px;height:18px}.btn-riel[aria-pressed=true]{color:var(--menu-activo-ink)}.btn-riel[aria-pressed=true]:after{content:"ADMIN";font-size:var(--txt-xs);letter-spacing:.06em;color:var(--accion);font-weight:700;position:absolute;bottom:-2px;left:50%;transform:translate(-50%)}.btn-tema{width:var(--alto-control);height:var(--alto-control);border:var(--borde) solid var(--line);background:var(--surface);border-radius:var(--radio-control);color:var(--ink-2);cursor:pointer;place-items:center;transition:background .14s,color .14s,border-color .14s;display:grid}.btn-tema:hover{color:var(--accion);border-color:var(--accion);background:var(--surface-2)}.btn-tema svg{width:18px;height:18px}.btn-logout{width:var(--alto-compacto);height:var(--alto-compacto);color:var(--menu-ink-2);cursor:pointer;border-radius:var(--radio-control);background:0 0;border:none;place-items:center;padding:0;transition:background .14s,color 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h3{font-size:var(--txt-md);font-weight:var(--peso-titulo);line-height:var(--alto-linea-titulo);flex-wrap:wrap;margin:0}.tablero>.panel-usuarios,.dos-col>.panel-usuarios{background:var(--surface);border:var(--borde) solid var(--line);border-radius:var(--radio)}
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b{color:var(--ink-2);font-size:var(--txt-sm);margin-bottom:var(--esp-1);font-weight:var(--peso-titulo);display:block}.chat-vacio{text-align:center;color:var(--ink-3);background:var(--surface-2);border-bottom:6px solid var(--accion);flex:1;place-items:center;padding:32px;display:grid;position:relative}.chat-vacio b{color:var(--ink);font-size:var(--txt-lg);letter-spacing:-.5px;margin-bottom:12px;font-weight:700;display:block}.chat-vacio p{font-size:var(--txt-sm);max-width:480px;color:var(--ink-2);margin:0;line-height:1.55}.chat-vacio .candado{font-size:var(--txt-xs);color:var(--ink-3);justify-content:center;align-items:center;gap:6px;display:flex;position:absolute;bottom:28px;left:0;right:0}.chat-vacio .candado svg{width:13px;height:13px;color:var(--accion)}.buscar{background:var(--surface-2);color:var(--ink-3);font-size:var(--txt-sm);border:1px solid #0000;border-radius:10px;align-items:center;gap:10px;margin:4px 14px 10px;padding:8px 14px;transition:all 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.cola-tiempo{color:var(--urgente);font-weight:700}.cola-msg{font-size:var(--txt-xs);color:var(--ink-3);font-family:var(--fuente-chat);text-overflow:ellipsis;white-space:nowrap;align-items:center;gap:3px;min-width:0;margin-top:1px;display:flex;overflow:hidden}.cola-msg .check-msg{flex-shrink:0;width:15px;height:15px;margin-right:1px}.cola-msg-texto{text-overflow:ellipsis;white-space:nowrap;flex:1;min-width:0;overflow:hidden}.cola-badge{background:var(--insignia);color:#fff;min-width:20px;height:20px;font-size:var(--txt-xs);border-radius:20px;flex-shrink:0;place-items:center;padding:0 6px;font-weight:700;display:grid;box-shadow:0 2px 4px #25d36659}.cola-item.critico .cola-badge{background:var(--urgente);box-shadow:0 2px 4px #dd5a3c59}.cola-fila3{align-items:center;gap:var(--esp-1);row-gap:var(--esp-1);margin-top:var(--esp-1);flex-wrap:wrap;min-width:0;display:flex}.cola-fila3 .origen{flex:0 auto;min-width:0}.cola-fila3 .aviso-critico{white-space:nowrap;flex-shrink:0}.cola-fila3 .btn-tomar{flex-shrink:0}.origen{align-items:center;gap:var(--esp-1);font-size:var(--txt-xs);font-weight:var(--peso-texto);color:var(--ink-3);background:0 0;border-radius:0;max-width:100%;padding:0;display:inline-flex}.tarjeta .origen,.atribucion .origen{background:var(--valor-suave);color:var(--ink-2);border-radius:5px;padding:2px 7px 2px 5px}.origen-plat{font-weight:var(--peso-titulo);font-size:var(--txt-xs);color:var(--valor);white-space:nowrap}.origen-txt{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.origen.directo{background:0 0}.origen.directo .origen-plat{color:var(--ink-3)}.tag-mia{font-size:var(--txt-xs);font-weight:var(--peso-etiqueta);color:var(--accion-ink);background:var(--accion-suave);padding:1px var(--esp-2);border-radius:var(--radio);border:var(--borde) solid var(--accion-borde);white-space:nowrap}.btn-tomar{background:var(--accion);color:var(--sobre-accion);padding:var(--esp-1) var(--esp-3);min-height:var(--alto-compacto);font-size:var(--txt-xs);font-weight:var(--peso-titulo);white-space:nowrap;opacity:0;cursor:pointer;border:0;border-radius:20px;margin-left:auto;transition:opacity .15s,background .15s}.cola-item:hover .btn-tomar,.cola-item:focus-within .btn-tomar,.cola-item.critico .btn-tomar{opacity:1}.btn-tomar:hover{background:var(--accion-fuerte)}.cola-item.critico .btn-tomar{background:var(--urgente)}.aviso-critico{align-items:center;gap:var(--esp-1);font-size:var(--txt-xs);font-weight:var(--peso-etiqueta);color:var(--urgente);white-space:nowrap;display:inline-flex}.aviso-critico svg{flex-shrink:0;width:13px;height:13px}.chat-cabecera{border-bottom:1px solid var(--line);background:var(--surface-2);flex-shrink:0;align-items:center;gap:14px;padding:10px 18px;display:flex}.chat-cabecera .avatar{width:42px;height:42px;font-size:var(--txt-sm);font-weight:700;font-family:var(--fuente-chat);border-radius:50%;box-shadow:0 2px 5px #0000001f}.chat-nombre{font-size:var(--txt-md);font-weight:var(--peso-titulo);color:var(--ink);font-family:var(--fuente-chat);line-height:var(--alto-linea-titulo)}.chat-estado{font-size:var(--txt-xs);color:var(--ink-3);align-items:center;gap:6px;font-weight:500;display:flex}.punto-linea{background:var(--accion);border-radius:50%;width:8px;height:8px;animation:2s infinite pulseDot;box-shadow:0 0 6px #00a88499}@keyframes pulseDot{0%,to{opacity:1;transform:scale(1)}50%{opacity:.6;transform:scale(.85)}}.chat-acciones{align-items:center;gap:4px;margin-left:auto;display:flex}.chat-hilo{background-color:var(--papel);background-image:var(--papel-patron);flex-direction:column;flex:1;gap:2.5px;padding:8px 12px;display:flex;overflow-y:auto}.separador-dia{justify-content:center;align-items:center;width:100%;margin:10px 0 5px;display:flex}.dia{font-size:var(--txt-xs);font-weight:var(--peso-etiqueta);color:var(--ink-2);background:var(--surface);padding:2px var(--esp-3);border:var(--borde) solid var(--line);text-transform:capitalize;border-radius:12px;align-self:center}.sistema{font-size:var(--txt-xs);color:var(--ink-2);background:var(--valor-suave);text-align:center;border:1px solid #bc8c2233;border-radius:10px;align-self:center;margin:8px 0;padding:6px 14px;box-shadow:0 1px 3px #00000014}.sistema b{color:var(--ink);font-weight:700}.burbuja{min-width:80px;max-width:min(84%,680px);padding:var(--esp-2) var(--esp-3);border-radius:var(--radio);font-size:var(--txt-sm);line-height:var(--alto-linea-msg);font-family:var(--fuente-chat);color:var(--ink);word-break:break-word;position:relative;box-shadow:0 1px .5px #0b141a1a}[data-theme=dark] .burbuja,[data-tema=oscuro] .burbuja{box-shadow:0 1px .5px #00000047}.burbuja-autor{align-items:center;gap:var(--esp-1);font-size:var(--txt-xs);font-weight:var(--peso-titulo);color:var(--accion-ink);line-height:var(--alto-linea-titulo);margin-bottom:2px;display:flex}.burbuja-autor.otro-asesor{color:var(--cat-3)}.burbuja-autor svg{opacity:.9;flex-shrink:0;width:13px;height:13px}.burbuja+.burbuja{margin-top:2px}.burbuja .hora{float:right;font-size:var(--txt-xs);color:var(--ink-3);-webkit-user-select:none;user-select:none;vertical-align:bottom;align-items:center;gap:3px;height:15px;margin:4px 0 -2px 8px;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica,Arial,sans-serif;line-height:15px;display:inline-flex;position:relative}.check-msg{vertical-align:middle;flex-shrink:0;width:16px;height:15px;display:inline-block}.check-msg.reloj{color:var(--ink-3);opacity:.75;width:13px;height:13px}.check-msg.enviado,.check-msg.entregado{color:var(--ink-3)}.check-msg.leido{color:var(--leido)}.check-msg.fallido{color:var(--urgente)}.burbuja .hora .check-msg{margin-left:2px}.burbuja .hora .check-msg.reloj{margin-top:-1px}.burbuja.entrante{background-color:var(--burbuja-entrada,#fff);color:var(--ink,#111b21);border-top-left-radius:0;align-self:flex-start}:root[data-theme=dark] 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.panel-emojis-extendido,:root[data-tema=oscuro] .panel-emojis-extendido{background:#1f2c34}.reaccion-emoji-item{font-size:var(--txt-md);cursor:pointer;background:0 0;border:none;border-radius:6px;justify-content:center;align-items:center;height:30px;transition:transform .12s,background .12s;display:flex}.reaccion-emoji-item:hover{background:#00a88426;transform:scale(1.25)}.menu-contextual-lista-msg{flex-direction:column;gap:2px;margin:0;padding:0;list-style:none;display:flex}.menu-item-msg{font-size:var(--txt-sm);color:var(--ink);cursor:pointer;border-radius:8px;align-items:center;gap:12px;padding:7px 12px;font-weight:500;transition:background .12s,color .12s;display:flex}.menu-item-msg:hover{background:var(--surface-2)}:root[data-theme=dark] .menu-item-msg:hover,:root[data-tema=oscuro] .menu-item-msg:hover{background:#ffffff14}.menu-item-msg .icono-item-msg{width:17px;height:17px;color:var(--ink-2);flex-shrink:0;transition:color .12s}.menu-item-msg:hover 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